Privacy Policy

OneGramGoldMart.com

Effective Date: 30 November 2026
Last Updated: 30 November 2026

1. Introduction

Welcome to OneGramGoldMart.com (“OneGramGoldMart”, “we”, “our”, or “us”).

One Gram Gold Mart operates an online multi-vendor jewellery marketplace where independent sellers can list and sell jewellery, fashion accessories, and related products to customers.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, create an account, register as a seller, browse products, place an order, make a payment, request a return or refund, contact customer support, or otherwise use our services.

This policy applies to customers, visitors, registered users, sellers, vendors, and individuals who communicate with us through our website or other authorised communication channels.

We are committed to handling personal information responsibly and in accordance with applicable Indian data-protection, consumer-protection, and e-commerce laws.

By using our website, you acknowledge this Privacy Policy. Where consent is legally required for specific processing activities, we will obtain that consent as required by applicable law.

2. Business and Contact Information

Business/Legal Name: One Gram Gold Mart
Website: https://onegramgoldmart.com
Business Address: Hyderabad, Telangana, India
Privacy Contact Email: palakollu.santosh16@gmail.com
Customer Support Email: palakollu.santosh16@gmail.com
Contact Number: 9398082446
Grievance Contact: One Gram Gold Mart, using the email and phone number listed above.

You may contact us using these details for privacy requests, account-related questions, complaints, or concerns about how personal information is handled.

3. Information We Collect

We collect information that is reasonably necessary to operate our marketplace, manage accounts, process orders, provide customer support, maintain security, and comply with applicable legal requirements.

3.1 Customer Information

When you register, browse, place an order, or contact us, we may collect:

  • Full name.

  • Email address.

  • Mobile number.

  • Billing address.

  • Shipping and delivery address.

  • Account username and authentication information.

  • Order history, purchased products, and transaction references.

  • Shopping cart and wishlist information, where available.

  • Payment status and refund information.

  • Product reviews, ratings, and feedback.

  • Customer support enquiries, messages, and complaints.

  • Communication and marketing preferences.

3.2 Seller and Vendor Information

When you register or operate as a seller on OneGramGoldMart, we may collect:

  • Seller or business name.

  • Contact person’s name.

  • Business address.

  • Email address and mobile number.

  • Store name, store description, and profile information.

  • Product names, descriptions, photographs, prices, and inventory information.

  • Order fulfilment and shipping details.

  • Bank account and payout information where required for seller settlements.

  • PAN, GSTIN, business registration, identity, or other verification information where applicable and lawfully required.

  • Commission, settlement, refund, and transaction records.

  • Communications regarding seller verification, complaints, and policy violations.

We may request additional information where necessary to verify vendors, administer payouts, prevent fraud, or fulfil legal obligations.

3.3 Automatically Collected Information

When you access our website, we or our service providers may collect:

  • IP address.

  • Browser type and version.

  • Device and operating system information.

  • Pages visited and approximate visit duration.

  • Referring website or traffic source.

  • Cookie identifiers and similar technical information.

  • Website performance, error logs, and security events.

3.4 Information Received from Third Parties

We may receive information from payment providers, shipping partners, website hosting providers, security services, analytics services, and other service providers.

For example, we may receive payment confirmation from Razorpay or shipment tracking and delivery updates from Shiprocket when those services are used for your transaction.

4. How We Use Personal Information

We may use personal information for the following purposes.

4.1 Account Creation and Management

  • Creating and maintaining customer and vendor accounts.

  • Authenticating users and managing access.

  • Maintaining seller storefronts.

  • Updating account details and preferences.

  • Communicating account-related information.

4.2 Orders and Transactions

  • Processing orders and providing order confirmations.

  • Sharing relevant order information with the seller responsible for fulfilment.

  • Coordinating payment confirmation, packing, dispatch, and delivery.

  • Managing cancellations, returns, exchanges, and refunds.

  • Maintaining transaction and settlement records.

  • Responding to order-related enquiries.

4.3 Payment Processing Through Razorpay

OneGramGoldMart uses Razorpay as its payment gateway for processing supported online payments.

When you make a payment, relevant information may be processed by Razorpay and associated financial institutions or payment networks. This may include your name, contact information, order amount, transaction reference, payment status, and other information required to complete the payment.

Depending on the payment method selected, you may be redirected to a payment interface or asked to complete authentication through a bank or payment provider.

Razorpay processes payment information under its applicable terms, privacy policy, and security procedures. We may receive payment confirmations, transaction identifiers, failure notifications, settlement information, and refund status to administer your order.

We do not intend to store complete payment card credentials or card security codes on our website. Payment details should be entered only through the authorised payment interface.

For more information, please review Razorpay’s official website and privacy information at https://razorpay.com/.

4.4 Shipping and Delivery Through Shiprocket

OneGramGoldMart intends to use Shiprocket for shipping and logistics services, subject to activation and availability.

When Shiprocket is used for an order, we may share the information necessary to arrange delivery, including:

  • Customer name.

  • Delivery address.

  • Contact number.

  • Order reference and shipment details.

  • Package information and delivery instructions, where required.

Shiprocket and the relevant courier partners may process this information to generate shipping labels, arrange pickup, provide tracking, communicate delivery updates, and record delivery status.

Where available, shipment tracking information may be shared with customers and relevant sellers to support order fulfilment.

Shiprocket and courier partners may handle information under their own applicable terms and privacy policies. We will share only the information reasonably necessary for the relevant shipping purpose.

For more information, please visit https://www.shiprocket.in/.

4.5 Seller Management

  • Reviewing seller registration applications.

  • Verifying seller details where required.

  • Managing vendor accounts and permissions.

  • Calculating marketplace commissions and administering settlements.

  • Monitoring product listings and enforcing marketplace rules.

  • Investigating suspected fraud or misuse.

4.6 Customer Support

  • Responding to enquiries and complaints.

  • Resolving payment, order, return, and delivery issues.

  • Communicating important service information.

  • Maintaining support records where necessary.

4.7 Security and Fraud Prevention

  • Detecting suspicious transactions and unauthorised access.

  • Protecting user accounts.

  • Monitoring security events.

  • Investigating policy violations.

  • Protecting the marketplace, customers, sellers, and service providers.

4.8 Website Improvement

  • Analysing website performance and usability.

  • Diagnosing technical errors.

  • Improving navigation and product discovery.

  • Understanding aggregate shopping and marketplace trends.

4.9 Marketing and Promotions

Where permitted by applicable law and subject to required consent, we may send promotional messages, offers, newsletters, new product announcements, and other marketing communications.

You may opt out of marketing communications using an available unsubscribe facility or by contacting us. Essential transactional and security-related communications may continue where necessary.

4.10 Legal Compliance

We may process information where necessary to meet applicable tax, accounting, consumer-protection, e-commerce, data-protection, record-keeping, and other legal requirements, or to establish, exercise, or defend legal claims.

5. Sharing of Personal Information

We do not sell personal information to third parties as a business practice. We may share information where reasonably necessary for the purposes described in this policy.

5.1 Sellers and Vendors

When a customer places an order, the relevant seller may receive information necessary to fulfil that order, including the customer’s name, delivery address, contact details, ordered products, quantities, and relevant instructions.

Sellers must use customer information only for authorised order fulfilment and other permitted purposes. They must not sell customer information, use it for unrelated marketing, or disclose it to unauthorised parties.

5.2 Razorpay and Payment Partners

We share or make available information necessary to process payments through Razorpay and associated payment networks or financial institutions.

The information shared depends on the payment method and transaction requirements.

5.3 Shiprocket and Courier Partners

Where shipping is arranged through Shiprocket, we may share the necessary order, recipient, address, contact, and package information with Shiprocket and the relevant courier provider.

5.4 Website and Technology Providers

We may use third-party services for hosting, backups, website maintenance, email delivery, security, analytics, and related operations.

These providers may process information on our behalf under appropriate contractual and confidentiality arrangements, where applicable.

5.5 Professional Advisers and Authorities

We may disclose information to legal advisers, auditors, insurers, courts, government authorities, regulators, or law enforcement agencies when required or permitted by law.

5.6 Business Transfers

If our business undergoes a merger, acquisition, restructuring, or transfer of assets, relevant information may be transferred as part of the transaction, subject to applicable legal requirements and appropriate safeguards.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functionality and improve user experience.

These technologies may be used for:

  • Maintaining login sessions.

  • Keeping items in the shopping cart.

  • Supporting checkout and order processing.

  • Remembering user preferences.

  • Maintaining website security.

  • Measuring website traffic and performance.

  • Supporting optional analytics and marketing tools, where enabled.

Essential cookies may be necessary for the website to function. Optional cookies will be managed in accordance with applicable legal requirements and any consent or preference tools implemented on our website.

You may manage cookies through your browser settings. Disabling certain cookies may affect login, shopping cart, checkout, or other features.

7. Third-Party Websites and Services

Our website may contain links to Razorpay, Shiprocket, courier tracking services, social media platforms, or other external websites.

These services may operate under separate privacy policies and terms. OneGramGoldMart does not control all third-party data practices and is not responsible for the independent privacy practices of external websites.

Please review the applicable policies before providing information directly to a third-party service.

8. Responsibilities of Sellers

As a multi-vendor marketplace, OneGramGoldMart allows independent sellers to access limited customer information for order fulfilment.

Sellers are expected to:

  • Access only the customer information needed for authorised transactions.

  • Keep customer information confidential and secure.

  • Use information only for permitted business purposes.

  • Avoid unsolicited marketing using customer information obtained through orders.

  • Not sell, rent, or disclose customer information to unauthorised persons.

  • Follow applicable privacy, consumer-protection, and e-commerce requirements.

  • Inform OneGramGoldMart promptly of suspected unauthorised access or disclosure.

  • Retain and delete customer information responsibly, subject to legal obligations.

We may investigate reported misuse and take appropriate action under our vendor terms and applicable law, including restricting access or suspending a vendor account.

9. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss, or misuse.

Depending on the service and information involved, these measures may include:

  • Website security controls.

  • Access restrictions and account permissions.

  • Secure website connections.

  • Password and authentication safeguards.

  • Software updates and security monitoring.

  • Backup and recovery procedures.

  • Appropriate controls for third-party service providers.

No online platform or electronic transmission can be guaranteed to be completely secure. We cannot promise absolute security, but we will take appropriate measures to manage risks and respond to personal data breaches as required by applicable law.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal and regulatory requirements.

Retention may depend on:

  • Whether an account remains active.

  • Whether an order, return, refund, or dispute is pending.

  • Applicable tax, accounting, and record-keeping requirements.

  • Fraud prevention and security requirements.

  • Legal claims, investigations, or regulatory obligations.

When information is no longer required, we will take appropriate steps to delete it, anonymise it, or otherwise handle it securely, subject to applicable law.

Closing an account does not necessarily result in immediate deletion of all information. Some records may need to be retained to meet legal obligations or resolve disputes.

11. Your Privacy Rights and Choices

Subject to applicable law, you may have the right to:

  • Request information about personal data associated with your account.

  • Request correction or updating of inaccurate information.

  • Request deletion of personal information where legally available.

  • Withdraw consent for processing based on your consent.

  • Opt out of promotional communications.

  • Raise concerns or complaints about the handling of personal information.

  • Exercise other rights available under applicable data-protection law.

To submit a request, contact us at palakollu.santosh16@gmail.com or call 9398082446.

We may ask for reasonable information to verify your identity and protect your account before acting on a request.

We will handle requests within the timeframes required by applicable law. Some information may need to be retained to complete transactions, prevent fraud, meet legal obligations, or resolve disputes.

Withdrawing consent does not affect processing lawfully carried out before withdrawal. It may affect our ability to provide certain optional services.

12. Children’s Privacy

Our marketplace is intended for users who can lawfully use online shopping and seller services under applicable law.

We do not knowingly collect children’s personal information in circumstances where such collection is prohibited. Where applicable law requires parental consent or additional safeguards for children’s data, we will follow those requirements.

If you believe that a child has provided personal information inappropriately, please contact us so we can review the matter and take suitable action.

13. International Data Processing

Some service providers may store or process information on servers located outside your state or country.

Where personal information is transferred or processed across borders, we will take steps required by applicable law and any relevant government restrictions or safeguards.

14. Marketing Communications and Notifications

We may send communications relating to:

  • Order confirmations and delivery updates.

  • Payment, cancellation, return, and refund status.

  • Account verification and security.

  • Seller registration and account administration.

  • Important policy updates.

  • Promotional offers and new products, where permitted.

You may opt out of marketing communications without preventing essential communications relating to your existing orders, account security, or necessary service operations.

We will respect applicable requirements concerning consent, withdrawal, and communication preferences.

15. Public Content and Product Listings

Product listings, seller store names, product photographs, reviews, ratings, and other content may be publicly visible when users or sellers publish them.

Please avoid including private contact details, payment information, passwords, or other sensitive personal information in public reviews, product descriptions, or seller profiles.

We may moderate or remove content where appropriate under our marketplace policies or applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, website features, technology, third-party services, or legal requirements.

When changes are made, we will update the “Last Updated” date and publish the revised policy on this page. Where applicable law requires additional notice or consent, we will provide it.

17. Grievance Redressal and Privacy Complaints

If you have questions, concerns, or complaints about our privacy practices, please contact us using the details below.

Business Name: One Gram Gold Mart
Website: https://onegramgoldmart.com
Grievance / Privacy Contact: One Gram Gold Mart
Email: palakollu.santosh16@gmail.com
Phone: 9398082446
Address: Hyderabad, Telangana, India

Please provide a description of your concern and sufficient information for us to identify the relevant account or transaction. Do not send passwords, complete card details, or other unnecessary sensitive information.

We will acknowledge and address complaints within the timeframes required by applicable law. Where applicable, users may also have the right to approach the relevant regulatory or data-protection authority.

18. Contact Us

For questions about this Privacy Policy, personal information requests, or privacy concerns, please contact:

One Gram Gold Mart
Website: https://onegramgoldmart.com
Email: palakollu.santosh16@gmail.com
Phone: 9398082446
Address: Hyderabad, Telangana, India

Thank you for choosing OneGramGoldMart. We value your trust and are committed to handling your information responsibly while supporting a reliable marketplace for customers and sellers.

End of Privacy Policy